RAC Van Insurance is arranged and administered by BISL Limited. We offer products from a range of insurers for van insurance.

BISL Limited is part of the Markerstudy Group, one of the UKs leading personal lines insurance groups. Providing insurance for 20 years to almost 3 million customers.

BISL Limited, Registered office: Fusion House, Katharine Way, Bretton, Peterborough, PE3 8BG.

Privacy policy

Your privacy is important to us. So we've developed a Privacy Policy that covers how we collect, store and use your information.

Who we act for and when

BISL Limited is an insurance intermediary which represents both you and the insurer. We act on your behalf when arranging and administering your policy, for example policy adjustments, cancellations and renewals. We act on behalf of your insurer when validating the information you provided in the quotation process at new business and renewal, receiving claim notifications and in the event that your insurer requests that your policy be cancelled or voided.

How we make our money

Your insurance price includes our intermediary services fee and any commission applied by us. If you purchase any optional additional products, we include our commission in the premiums you pay. For some of our insurers on our panel we may receive a profit share payment if they reach their profit targets on this type of policy across their portfolio of business with us.

How we set your price

Your price has been calculated by 'Us', which includes the cost of your cover from the underwriter selected from our panel and our Intermediary Services Fee for the intermediary services we provide under our separate contract with you. We/Us/Our - BISL Limited. Authorised and regulated by the Financial Conduct Authority.

Getting Help

If you need help, you can chat to our virtual assistant 24/7.

Our virtual assistant can also pass you to a live chat agent, you can live chat with us between the hours of 8am - 8pm Monday - Friday, 8am - 6pm Saturday and 10am - 4pm Sunday and Bank Holidays.

Windscreen Claims

Need to make a claim for a windscreen repair or replacement? Auto Windscreens, our trusted partner, will take good care of you. Click here to go to the Auto Windscreens booking system.

Vehicle Claims

If you need to make a vehicle claim, call 0330 0533393. Lines are open 24/7. Please have you policy number and any crime references numbers ready.
To track an existing repair online, click here.

RAC Breakdown

If you have purchased RAC Breakdown Cover, you can report a breakdown online here.

Complaints

If you have a complaint about our service or the administration of your policy, please contact our Customer Service Team in the first instance. We will attempt to resolve your complaint within 3 days. If this does not happen we will agree the next step with you.

If you prefer to put your complaint in writing please send it to: RAC Van Insurance, PO Box 81421, London, N17 1JT

They are necessary for our website to operate. They're set automatically and can't be switched off in our system. Whilst you can set your browser to block them, our site won't then work for you.

We use these to see how our site is being used, so we can improve the experience for all customers. The data is aggregated across all visitors, so is anonymous.

We use these to tailor advertising to your interests - both on our site and other sites you visit. If you disable them, you'll still see adverts, they just won't be tailored to you.

We use these to improve our site's functionality and personalisation. They may be set by us or by third party providers whose services we use on our site.